About the brand
Restaurant Services, Inc. (RSI) is the supply chain manager for the BURGER KING® system and the exclusive purchasing agent for the vast majority of products and distribution services used by RSI’s members – BURGER KING® restaurant owners in the United States. Burger King has restaurant locations throughout the US and more than 100 other countries.
The challenge
Burger King relies on their Netezza data warehouse to support a series of daily reports delivered to senior executives every morning. Under a previous support contract, SLA’s were regularly missed, and overall performance was suffering.
The solution
With Elixirr Digital Managed Services, the Netezza servers were stabilised.
The results
SLA’s for Executive Reporting data integration routines were improved. The need for manual intervention during nightly processing was significantly reduced. Performance tuning and regular database maintenance led to a considerable reduction in average query times; from 15-25 seconds down to 2-4 seconds. On average, severity 1 issues are responded to in 5 minutes or less.
Related case studies
Featured Service
UX Research & Analysis
Gain deep user insights to refine design, usability, and engagement.
Featured Service
Website Design
Develop stunning, user-friendly websites that align with business goals.